Returns And Refund Policy
Returns & Refund Policy
Operated by SUPPLIED DIRECT LTD
Company No. 10753402
Email: contactus@gledhill-boilermate.co.uk
We aim to ensure you're completely satisfied with your purchase. If you need to return an item, please review our return terms below.
🔁 Return Policy
You have 14 calendar days from the date of delivery to request a return.
✅ Return Conditions:
To be eligible for a return:
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Items must be unused, unopened, and in the original packaging
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Items must be returned in the same condition as received
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A valid proof of purchase (receipt or order number) is required
⚠️ A 25% restocking fee applies to all returns
🚚 Customers are responsible for the cost of return shipping
📦 How to Request a Return
To initiate a return:
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Contact us at contactus@gledhill-boilermate.co.uk
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Include your order number, the item(s) you'd like to return, and the reason for return
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If approved, you will receive return instructions and a return address
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Do not send items back without prior authorisation – they will not be accepted
For any return queries, please email us anytime at contactus@gledhill-boilermate.co.uk
🚨 Damaged or Incorrect Items
Please inspect your order as soon as it arrives. If your item is:
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Damaged
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Defective
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Incorrect
Contact us immediately at contactus@gledhill-boilermate.co.uk with photos and order details. We'll review the issue and resolve it promptly.
🔄 Exchanges
We do not offer direct exchanges. If you need a different item:
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Return the original product following the process above
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Place a new order for the desired item once your return is confirmed
💳 Refunds
Once we receive and inspect your return, we’ll notify you of the outcome.
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If approved, your refund will be processed to your original payment method within 10 business days
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Please allow time for your bank or card provider to process the refund
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If more than 15 business days have passed since your refund was approved and you have not received it, please contact us